The Leg Vein Doctor has been recognised with an annual award based on patient service excellence ratings from healthcare search engine WhatClinic.
WhatClinic looked at 12 months of data from users of its site, in relation to Dr Kemp's practice including patient review scores, feedback data and clinic contact rates. In 2017 over 15 million people visited the comparison site to find and compare clinics.
The Leg Vein Doctor in Brisbane & Toowoomba was only one of a small number of clinics on the site that met the exacting standards needed to qualify for the award. Not only must the clinic have a consistently high ServiceScore™ rating to qualify, the rating measures the clinic’s commitment to customer service over a whole year, and so represents long term commitment dealing with patients. Less than 2% of clinics on the site qualified for the award this year.
Dr Nicholas Kemp today said; “We are delighted to be recognised for our commitment to customer service by WhatClinic for the 4th consecutive year. Quality and care are the cornerstones of our phlebology practice and we pride ourselves on being able to offer the best service we can to each and every patient. It is wonderful to get feedback first hand from our patients that we are meeting these goals ”
WhatClinic CEO David Roe congratulated The Leg Vein Doctor and said “The WhatClinic Customer Service awards have now run for nine years. In 2018 we are now including tens of thousands of ratings of patient to clinic phone calls, rating clinics on their politeness, helpfulness and customer service over the phone, as well as through email, online and in person.
Ratings are useful to both consumers and clinics. Consumers can see which clinics have rated well with lots of other users, and Clinics can evaluate their own performance against others in their market, ideally with the goal of getting better and better at serving their patients, which is ultimately good for everybody. "