Attendance Policy

When you make an appointment at The Leg Vein Doctor that time is reserved exclusively for you. 

If you need to cancel your appointment:

·         Please call us on (07) 3720 9912 or email us.

·         We require a minimum of 48 hours notice.

Our front desk staff will aim to place a courtesy reminder call or SMS to you prior to your appointment. Please bear in mind that If you do not receive your reminder call, your appointment remains your responsibility to attend or reschedule at least 48 hours in advance.

Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we turn away other patients to hold your appointment, any missed appointments or cancellations with less than 48 hours notice may result in a cancellation charge.

We also reserve the right to charge the cost of the treatment upfront before making another appointment.  This is only done if there are several cancellations.  Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you and to our other valued patients. Management reserves the right to use discretion in cancellation issues. 


ELT Cancellation Policy

The Leg Vein Doctor makes procedural appointments with the expectation that you will attend on the agreed date and time to undergo treatment. When booking your appointment for EndoVenous Laser Therapy, we require a deposit of $250 of which is confirmation of your commitment to attend the appointment.

Payment of the deposit must be received at least 72 hours (3 working days) before the treatment date. As laser treatments are scheduled on Tuesdays the deposit must to be paid by the Thursday prior.

If payment is not received within this time, we reserve the right to reschedule your appointment and reallocate the time to another patient.

Payment can be made in clinic, via credit card over the phone or by online bank transfer. 

Please contact the clinic if you require any assistance in paying your deposit.