Privacy Policy
The Leg Vein Doctor recognises and values the protection of your personal information.
The Leg Vein Doctor understands that you have an interest in our collection and use of your personal information via our website. We have implemented this Privacy Policy in order to be open and transparent about how we collect, hold, and use your personal information, and under what circumstances we may disclose or transfer your personal information. This Privacy Policy also outlines your rights to gain access to, and seek corrections of, your personal information we hold. Finally, the Privacy Policy provides information about how you can approach us about your privacy-related concerns and complaints, and how we will deal with such communications.
Information we collect and hold
Wherever possible, you can elect to remain anonymous or use a pseudonym in interacting with us. For example, when making an enquiry.
When confirming appointments, we may ask you to supply personal information such as your name, Medicare number, address, date
of birth, telephone number or e-mail address and next of kin details. However, under no circumstances will we request any information from you that may disclose your:
political, religious or philosophical opinions, beliefs, associations or affiliations.
racial or ethnic originmembership of a trade union, or a
professional or trade association; orcriminal records.
The Leg Vein Doctor may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will
provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are provided.
Personal information via the Website
Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
Your option not to provide your personal information
Providing us with your personal information is absolutely optional but may be necessary for us to provide you with our services. Whenever it is optional for you to provide us with non-essential personal information, we will make this clear to you. When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this Privacy Policy.
Use and disclosure of your personal information
When we hold your personal information, it will be used for the following primary purposes:
1. to ensure the proper functioning of our website.
2. to ensure the proper functioning of The Leg Vein Doctor business and operations; and
3. to assist The Leg Vein Doctor with our auditing, marketing, planning, billing, product development and research requirements.
The Leg Vein Doctor will not use or disclose (or permit the use or disclosure of) information that could be used to identify you in any circumstances except:
· where the law requires us, or authorises us, or a company holding data on our behalf, to do so; or
· where you have given express consent to us for a prescribed purpose.
The Leg Vein Doctor will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 as amended, regarding the handling of personal information.
Should a third party approach us with a demand to access your personal information, we will take reasonable steps to redirect the
third party to request the information directly from you, wherever it is lawful and reasonable for us to do so. If we are compelled to disclose your personal
information, to a third party we will take reasonable steps to notify you of this in advance, wherever it is lawful and reasonable for us to do so.
Security of personal information
In our organisation, personal information may be stored both electronically and in hard-copy form. We are committed to keeping
your personal information secure regardless of the format in which we hold it and we take all reasonable steps to protect your information from misuse,
interference, loss, and unauthorised access, modification or disclosure. However, you use this website at your own risk and we accept no responsibility,
whether we are deemed to have been negligent or not, in the event of a security that affects your privacy.
Note that no information transmitted over the Internet can be guaranteed to be completely secure. However, we will
endeavour to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or
receive from us. The transmission and exchange of information is carried out at your own risk.
Access to your personal information
The Leg Vein Doctor will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We may charge you a reasonable fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access. Whenever a fee will be applied, you will be notified of how that fee will be calculated, or where possible, the total amount that will be charged. You will then have the option to decide whether to proceed with your access request.
Please submit all requests in writing to The Practice Manager info@thelegveindoctor.com or The Leg Vein Doctor 465 Milton Road, Auchenflower Qld. 4066
Concerns and complaints about breaches
If you have concerns about how we handle your personal information, it is important that you notify us as soon as
possible, so that we can address your concerns appropriately as the circumstances require. Any concern or complaint should be made in writing.
Please send it to our Practice Manager info@thelegveindoctor.com or telephone (07) 3488 8118 and will respond as soon as reasonably possible. Alternatively
you may contact the Office of the Australian Information Commissioner with your concern. Information about lodging a complaint is available on the Office of
the Australian Information Commissioner’s website (see in particular: http://www.oaic.gov.au/privacy/privacy-complaints).
Disposal of personal information not required
If we hold personal information about you, and we
do not need that information for any purpose for which the information may be
used or disclosed, we will take reasonable steps to destroy or de-identify that
information unless we are prevented from doing so by law.
Further information on privacy
For further information about privacy in general,
please refer to the Office of the Australian Information Commissioner’s website
located at www.oaic.gov.au